Category Archives: Strategy

How do you calculate Procurement’s value add?

The procurement discipline has been around since ancient times; the earliest recordings dating back to the Greeks, Chinese and Egyptians. As a profession, modern day procurement and the so called ‘materials man’ was first termed by Charles Babbage, considered by some as the ‘father of the computer’ in his book, ‘On the Economy of Machinery and Manufactures’ (1832).

Despite these early beginnings, procurement has only been recognized as a management function since the 1960’s becoming more prominent as organizations understood a need for a more strategic approach to supply chain management. This begs the question, how is procurement valued?

Bang for Buck

The traditional and main key performance metric ingrained into Procurement is savings measurement. Throughout my career there seems no hard and fast standard; each organization measures savings differently (‘hard’ cost reduction, ‘soft’ cost avoidance inclusion or exclusion, as well as different definitional permutations and combinations in an attempt to establish a measure that the senior leadership of the respective organization understood and value).

Sales and procurement are two sides of the same table, but mathematically, providing you have the sales, sustained procurement effort gets the bigger ‘bang for buck’. For example:

  • Assume a $10 million organizational revenue, whose cost of sales of 65%, returning 20% profit. To grow the operating profit by an extra $1 million, sales would need to increase by 50% ($5 million). That’s a lot of sales effort!
  • In contrast, for the procurement organization, to deliver an extra $1 million operating profit for that same organization, procurement would need to reduce costs by 15.4%. That’s not easy either, but it’s less effort.

The challenge is that the above is a simplistic view and ignores the interlink between sales and procurement. Without the supply assurance of materials or resources, the organization has no sales. Without sales, the organization does not need to consume. The better way is to capture and align supply side value measures that link and support sales. The metrics need not only to capture the effectiveness, but also efficiency of the related processes. Additionally, with ever increasing complexities of supporting organizational brand reputation, supply initiatives around ESG integrity, sustainability, anti-slavery etc., dictate a need for a set of broader value measures.

Technology advancements are playing a major part in enabling organizations to generate and collect data, connect the dots, and support the ability to seamlessly integrate and grow the business. Intrinsic, automated reporting should be incorporated at the start of any digital journey, allowing the function to implement new value measures to track and visualize contribution. Define your measurable goals and start calculating your value add!

You get what you measure. Need help to develop and design your measures. Contact Us.


Improving your Digital Transformation success rate

According to BCG, the success rate for Digital Transformation is less than 30%, however they identified 6 key success factors that can reverse the odds to 80% (BCG, 2020, Flipping the Odds of Digital Transformation Success). The study indicated crucially that all the 6 key success factors had to be addressed. Where only some of the factors were addressed in part or full; partial effort still led to failure.

Digital Transformation image

The success factors they identified were:

  1. Presence of an integrated strategy with clear Digital Transformation goals
    • A clear plan on the why, what and how supported with quantified and measurable benefits
  2. Commitment from senior leadership team.
    • Clear top down sponsorship
    • High engagement and alignment
  3. Use of High Quality talent
    • Allocation of the most capable team resources to support the program
  4. Having an ‘agile’ mindset to govern the program and to accelerate adoption
    • Tackle roadblocks quickly, adapt to the changing contexts, and don’t delay in the pursuit of perfection
    • Awareness of shortcomings and creation of an action plan as you progress
    • Mastery of continual innovation and improvement
  5. Effective progress monitoring
    • Establishment of clear success metrics with sufficient data availability and quality
    • Maintaining eyes on the broader goals
  6. Business led [this is not an IT led project]
    • Business needs driven
    • Integrated modular technology platform that can seamlessly scale across the ecosystems.

More concerning is that a more recent Gartner survey indicated that only 22% of procurement leaders have a long-term Digital Strategy (Gartner, 2022, Procurement Digital Strategy). The reasons for this were not captured but the implication for those procurement leaders and laggards unable to develop a strategy and convince the leadership to invest does not bode well.

Of all the success factor combinations, only where all 6 are present, will an organization sustain digital transformation success. The conclusion is that adequate preparation, planning and execution time and $ investment is required. No revolutionary insight, yet not easy!

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Navigating Stormy Waters – What’s your strategy?

The global economy remains in a state of flux. Are we heading for a global recession? Who really knows, however uncertainty is our biggest enemy in predicting and steadying the supply chain. The result is a reluctance to make a commitment as all organizations want to nullify risk.

For Buyers, there is a drive towards fixing costs. For Suppliers, they fear losing money because they cannot pass on inflationary increases. These conflictory positions place additional pressure on already strained relationships. The dilemma is that maintaining a fixed price could force supply organizations into bankruptcy, evidenced in the construction and retail industry. For customers insisting on fixed price, suppliers either add overly cautious premiums making the arrangement untenable, or walk away and no-bid. This serves nobody.


To avoid the zero-sum game, organizations need to determine how arrangements can be structured to create a shared risk/ shared reward. Central to this approach is creating transparency to move the relationship from away from transaction to collaboration. Transparency equals trust, and whilst full ‘open book’ may be a bridge too far, there are different overlays that can be applied to help formularize the demand, cost and value drivers.

Defining and structuring appropriate parameters, as well as changing the bid by bid transaction mindset, will encourage relationships to be developed that buffer and stabilize the supply chain. We call that a win/win.

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Courage in Procurement

Given the current economic challenges, procurement organizations will face increasing pressure to improve performance and as a result will need take a ‘back to basics’ approach.

Spend data unfortunately can be outdated and flawed with inaccuracies. It however remains the main data point that is pivotal in understanding where opportunities may exist. At the heart of this understanding is the strategic art of segmenting spend categories, and engaging with stakeholders to truly understand the specific dynamics to form actionable initiatives. There will be a number of spend false positives that need to be excluded in order to form a bottom up approach – avoiding the common blanket top down saving target pitfall!

Arguably the larger challenge is tackling the non-addressable sacred cows; whether this is as a result of a lack of procurement skill-set, internal politics (its always been that way) or a continuation of operating within the existing comfort zone, procurement need courage to challenge the status-quo without the full knowledge of a successful outcome.

The essence of strategy is choosing not what to do

Michael Porter

There is no foregone conclusion, and the recommendation is not to do everything, yet seeking external advice may be the best path to open up new options. This is not an easy journey or a quick win, but represents a call to action which at least deserves investigation.

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