The success factors they identified were:

1. Presence of an integrated strategy with clear Digital Transformation goals
   • A clear plan on the why, what and how supported with quantified and measurable benefits
2. Commitment from senior leadership team.
   • Clear top down sponsorship
   • High engagement and alignment
3. Use of High Quality talent
   • Allocation of the most capable team resources to support the program
4. Having an ‘agile’ mindset to govern the program and to accelerate adoption
   • Tackle roadblocks quickly, adapt to the changing contexts, and don’t delay in the pursuit of perfection
   • Awareness of shortcomings and creation of an action plan as you progress
   • Mastery of continual innovation and improvement
5. Effective progress monitoring
   • Establishment of clear success metrics with sufficient data availability and quality
   • Maintaining eyes on the broader goals
6. Business led [this is not an IT led project]
   • Business needs driven
   • Integrated modular technology platform that can seamlessly scale across the ecosystems.

More concerning is that a more recent Gartner survey indicated that only 22% of procurement leaders have a long-term Digital Strategy (Gartner, 2022, Procurement Digital Strategy). The reasons for this were not captured but the implication for those procurement leaders and laggards unable to develop a strategy and convince the leadership to invest does not bode well.

Of all the success factor combinations, only where all 6 are present, will an organization sustain digital transformation success. The conclusion is that adequate preparation, planning and execution time and $ investment is required. No revolutionary insight, yet not easy!

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