Organizations seeking system digitalization often want to know the sequence of steps required to set-up a project. The order is less important, there is more than one right way, but there needs to be an inherent business understanding required to determine the height and depth of the leap required to deliver business change.

The foundational understanding of what you have as a start point, As-Is, and assessing both appetite and ability, for a new To-Be process is critical in ensuring the organization can implement a successful change. It is not unusual for a software solution to be selected, and then handed over to be implemented. The challenge is then to create a strategy and plan to balance people, process and system elements in an optimal way. For example, you can have the best people, but if your process is flawed and/ or your system inadequate, then performance will be poor. Contrary, you can have the best system, but if your organization lacks the skills, and /or people are not trained to use the new system or process, adoption and performance will be poor.

As with the chicken or egg dilemma, a circle that has no beginning, a better question should be how far can we jump and what will enable us to jump further.

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